Basics of ServiceNow ITAM with SAM Focus

Course DTL62

  • Duration:
    • 2 days

Dates:

Dates on request - if no dates are listed, please contact us to arrange an individual date by e-mail at it-campus@softwareone.com or by phone on +49 341 2568-586.

Goals / added value:

  • Platform overview (understand functions, interrelationships and the benefits of ServiceNow in terms of ITAM)
  • Effective navigation and use of the user interface (navigate the ServiceNow user interface with confidence, use dashboards and modules and apply and customise search and filter functions)
  • Create reports and dashboards (create and customise reports, use and personalise dashboards, analyse and interpret data to make informed decisions)
  • Overview of the SAM Pro module, getting to know what the SAM Pro module entails.
  • Understand the basics of licence and contract management with SAM Pro.
  • Understand and interpret requirements for the CMDB with regard to SAM.

Day 1

  • Introduction of ServiceNow and the structure of ServiceNow at a functional level
  • Interaction of the ServiceNow modules in the platform
  • Basic modules in ServiceNow in connection with SAM
  • Form and list views
  • Reporting and dashboards (creating reports, using dashboards, analysing and interpreting data)
  • Customisation options for forms and lists
  • Open Q&A session

Day 2

  • Introduction of the SAM Pro module in ServiceNow
  • Standard features of SAM Pro
  • SAM Workspace Overview
  • Understanding the reconciliation and licence position
  • Licence and contract management in SAM Pro
  • Why is the CMDB essential for SAM?
  • Requirements for the CMDB, what needs to be considered?
  • Open Q&A session

Companies / persons who are thinking about operating a software asset management system with ServiceNow. Licence managers, SAM managers, ServiceNow platform owners or software purchasers

It is an advantage if you know a little about licensing, contracts and software asset management. We recommend watching the on-demand course"Welcome to ServiceNow [German]", especially for participants who are new to ServiceNow.

If your training course takes place in the virtual classroom, you will receive digital training documents via the Mimeo platform (included in the course price), which can be used online and offline in the Mimeo environment (search/notes, etc.). If you would like printed training documents in addition to the digital documents, you can order these for € 74,-- net via the registration form.

Unfortunately, it is not possible to send printed training materials to Switzerland and other non-EU countries for customs reasons, so we recommend that you bring an internet-enabled device (e.g. laptop or tablet) with you for face-to-face training in Switzerland.

All classroom training courses are generally equipped with printed training materials (paper - included in the course price). If you would like additional digital training material via Mimeo, you can order this for € 24 net via the registration form.

For face-to-face courses, refreshments during breaks (drinks, pastries and lunch) are included in the course price.

Contact us

SoftwareONE

IT CAMPUS
Customer Training Solutions

Blochstraße 1
D-04329 Leipzig
*The services of SoftwareONE Deutschland GmbH directly serving school and educational purposes are predominantly VAT-exempt according to § 4 No. 21 a) bb) UStG. Contact us - we are happy to help!