Collaboration Communications Systems Engineer

• Introduction to Teams Meetings and Calls
• Planning for Teams Phone
• Planning for Microsoft Teams Rooms and Surface Hub
• Planning and optimising network performance for Teams media
• Configuring and deploying Teams Phone
• Configuring and deploying Teams Phone with Direct Routing
• Extend Teams Phone with additional services
• Managing meetings and events
• Guided Project - Create and assign Teams policies to meet business needs in Microsoft Teams
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy and manage Teams devices
• Guided project - preparing meeting rooms
• Monitor and troubleshoot Teams collaboration communication systems
  

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining and troubleshooting Microsoft Teams Phone, Meetings and personal and shared devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual, and meeting room technologies, as well as identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings and certified devices using Microsoft Teams Admin Center, PowerShell, Microsoft Teams Rooms Pro Portal and Call Quality Dashboard. They implement and configure Microsoft Teams Phone with PSTN connectivity via Microsoft Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing.

Collaboration Communications Systems Engineers work with Teams administrators, Microsoft Identity and Access administrators and Microsoft 365 administrators. They may also collaborate with owners of other workloads, including facility managers, network engineers, security engineers, device manufacturers, telephony vendors and Microsoft Certified solution providers.

Before attending this course, participants should have a general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Basics of networks, telecommunications and audio/visualisation
• Basics of identity and access management

This course prepares students for the MS-721: Collaboration Communications Systems Engineer exam.

The course price includes:
- The original Microsoft training materials in English and digital form.
- Break refreshments for classroom training: drinks, biscuits and lunch.

We are also happy to conduct this training as an in-house seminar. Please request your individual offer.

The course is offered in German and English.